Shipping policy

Shipping Policy

Thank you for shopping with RudaFlair.

We work with trusted third-party suppliers to fulfil and ship our products directly to our customers. Because products may be fulfilled by different suppliers and from different locations, processing and delivery times may vary depending on the item and destination.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on the product and supplier. Once your order has been processed and shipped, you will receive shipping or tracking information where available.

Please note that orders containing multiple products may be shipped separately and may arrive in different packages.

Estimated Delivery Times

Estimated delivery times may vary depending on the product, destination, supplier and shipping method.

Where an estimated delivery timeframe is provided on a product page or at checkout, this should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

We aim to ensure that orders are delivered within the timeframe communicated at the time of purchase.

Under UK consumer rules, goods should generally be delivered within 30 days unless a different delivery timeframe has been agreed with the customer.

Third-Party Fulfilment

RudaFlair uses third-party suppliers to fulfil certain orders. This means that products may be shipped directly to you from a supplier rather than from RudaFlair itself.

Products may be dispatched from different warehouses or countries depending on availability and the supplier used to fulfil your order.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

Shipping Delays

Delivery estimates are provided in good faith, but delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays or other logistical issues.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

If you have concerns about an order that has not arrived within the expected timeframe, please contact us at befirewisestudio@gmail.com.

Customs, Duties and Import Charges

Some products may be shipped from outside the customer's country.

Where applicable, customs duties, import taxes or other charges may be imposed by local authorities. Any charges that customers are required to pay will be disclosed where required by applicable law and where known to us before purchase.

We recommend checking any relevant import requirements for your destination if you are ordering internationally.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before submitting your order.

If you notice an error in your shipping information, please contact us as soon as possible at befirewisestudio@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Lost or Missing Orders

If your tracking information indicates that your order has been delivered but you have not received it, please first check with household members, neighbours or the delivery carrier where appropriate.

If you are still unable to locate your order, please contact us at befirewisestudio@gmail.com so that we can review the issue with the relevant supplier or carrier.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at befirewisestudio@gmail.com.

We may ask you to provide photographs or video evidence so that we can investigate the issue and arrange an appropriate solution.

Please refer to our Return & Refund Policy for further information.

Contact Us

If you have any questions about shipping or delivery, please contact:

RudaFlair
befirewisestudio@gmail.com